Basically, what happens is.

1) Your telephone or e mail me with your requirements. and I give you a quote.

2) If the quote is acceptable we arrange a date for delivery. 

Please go to our Coverage page for details of when we deliver and service in your area. 

Please note out side our collection area payment should be made via standing order. If you do not have a bank account please contact us as their may be other options.

3) On the appointed date we will call and install the equipment free of charge. You will then sign the contract in the comfort of your own home. Pay the first 4 weeks rent and the account administration set up charge of £15. This is per account NOT per item.

EXAMPLE

4) If payment is made by standing order through your bank ( preferred ), you will need to complete the standing order form.

If you are in our collection area. We will give you a calendar  giving you dates when we will call. 

This will be every 4 weeks on a Friday evening to collect the next 4 weeks rental. Please bear in mind that it may only be a couple of weeks away.

We only call on these dates when payment must be made.

5) If the appliance breaks down you telephone or e mail us and we will make an arrangement to call on our next service day in your service area. 

We Guarantee within 72 working hours Monday - Saturday Am . If we fail to honour this we will allow you 1 weeks rent for every complete day we are over the 72 hours. the allowance will be deducted from future payments.

We rarely do in house services, our normal policy is to exchange the item for another of similar quality. Therefore we are only at your premises for a minimal time.

We then have your item repaired. However if you are satisfied with the appliance you currently have you will continue to rent that appliance. We will not exchange back your old item.

6) If you fail to honour our agreement. Sell, run off with, steal or vandalise our property. Be prepared for every piece of legal action to be taken against you. This may include a complaint to the police for theft or criminal damage.

If you run up a debt. Be prepared for action will be taken against you. 

Having said that, we do understand that problems occur and we will work with you and assist where we can. Just don't take the micky or we get upset.